How to Write a Support Request

First of all, you are reading this page, and for this we love you. But it's also in your best interest: give us enough information the first time around, and your problem is likely to be solved in under 24 hours.

Has your problem already been answered?

Check our FAQ. Need a new password? Go to http://www.prx.org/forgot.do. Check out our table of contents of help topics, and see if the information you need is right there.

We know, we know. You've probably already been there. Here's what you want to do next:

Sendin' Out an S.O.S

If you can't find the help you need in our documentation, you can always email us at help@prx.org. Here's the kind of information we need from you:

• What were you trying to do when the problem occured? Try to be as precise as possible. "I was trying to upload my audio when my browser crashed," for example, won't be as useful as "I selected my audio file and hit 'save and upload,' and the progress bar got halfway, but then seemed to hang. Then my browser crashed."
• What username were you logged in with?
• What browser were you using (ie: Explorer, Safari, Firefox), and what version of that browser (ie: Explorer 5.6)?
• What kind of internet connection were you using?
• If you took any steps to try and work around the problem, list these as well and any problems you encountered along the way.
• Is your problem time-sensitive? Let us know if you need an answer ASAP for any reason.